Office telephone network and mobile communications. Organization of telephone communication in the office: options, equipment and stages

Ask a Question

Download price list

Office PBX: IP telephony for the office

IP-PBX for the office was created specifically to work in conditions of almost unlimited numbering capacity of the existing corporate network and allows you not to spend money on expensive equipment such as a call center.

The IP telephony system makes it easy to contact any employee, organize a conference call, to which you can connect remote subscribers. To do this, call a specific number, then sequentially dial the numbers of other employees participating in the meeting. For convenience, a list of telephone numbers of regular participants is entered directly into the IP station settings. The office PBX will automatically call participants and signal the start of the conference.

Application of automatic telephone exchange in the enterprise

Organization of IP telephony in the office provides ample opportunities for all structural divisions of the company.

Secretary.

To reduce the load on the secretary, the telephone exchange has an IVR system. It allows the subscriber to independently select the desired department in the voice menu. If the secretary's phone is busy, the equipment automatically places the call in an intelligent queue, which reduces the number of abandoned calls.

In addition, the IP PBX uses a virtual fax function to automatically receive images and send them by mail. The equipment also allows the secretary to send a fax from his PC directly during a conversation.

Sales department.

The built-in ACD service distributes calls to available office employees. When all specialists are busy, the call is placed in a queue and goes to the first available operator. It is important that dialing any sales department employee is also possible directly, bypassing the ACD system.

Technical support service.

All calls addressed to the enterprise technical support service are processed by the IVR system. In the voice menu, the subscriber is asked to select the type of product for which consultation is required. After this, the call is sent to the required specialist. If all employees are busy, the PBX transfers it to the smart queue.

Security Service.

Conversations between technical support and sales staff are automatically recorded in the memory of the IP telephony device using the Sprut-7UX system. At the same time, the organization’s database gets full information about the call: date, time, incoming and outgoing numbers, call duration. In addition to listening to recordings, it is possible to listen to conversations of interest in real time.

Management.

IP telephony opens up great opportunities for management, in particular for commercial and general directors. For example, a manager can activate the DND (“do not disturb”) mode for the duration of a meeting, leave a request for a call back, or activate automatic dialing to the subscriber. Also, the office management has full access to the Sprut-7UX system to listen to recordings or current conversations at the touch of a button.

Peculiarities

Among the advantages of ATS for an enterprise it is worth noting:

use of a flexible call queue mechanism with automatic forwarding when busy and the ability to order a call back for the client;
free direct communication between employees of remote offices (does not use office channels intended for client calls);
call routing, which allows you to automate the optimal selection of the direction of outgoing IP telephony calls for the office;
simultaneous processing of multiple calls by a multi-channel IVR service, thanks to which the loss of customers who did not wait for the call to be answered is minimized;
individual call forwarding to mobile phone an employee if he is traveling;
receiving and sending a fax directly from the workplace using the virtual fax machine used in the office PBX (Agat FAX Sender program);
switching an international call to a regular line in case of unavailability of IP communication.

Taking into account various parameters (subscriber number, date, dialed commands), IP telephony equipment automatically processes calls, recording messages, establishing the required connection or sending it to a queue if the employee is busy. Using a highly sensitive “hook detector” allows you to disconnect the connection, avoiding the call getting stuck.

In turn, the specialized telephony architecture of office PBXs makes it possible to establish control over the entire territorial distributed network from the main office. This is achieved through the use of a single software for configuring and setting up the PBX, and a system for controlling and monitoring the operation of the PBX network for the office. Thus, there is no need to have a PBX specialist in each office.

Office PBX equipment provides the ability to integrate with various types of systems:

"Sprut-7", which allows you to record, view, edit and re-listen to telephone conversations;
1C:CRM, when using which an employee sees the client’s data on the monitor during a call and can easily dial it by activating a line in the database with the mouse (the stages of a possible transaction are recorded);
"Sprut-Inform", which automates the distribution of voice, fax and SMS alerts via existing communication channels (and over an IP network), using the company's database.

Capabilities of the office IP-PBX "Agat UX"

It can be registered on several provider servers at once, which allows you to use the services of various operators, since it supports the H323 and SIP protocols and has a built-in SIP Proxy server.

IP-PBX for the office provides reliable communication thanks to the “everyone to everyone” structural model, which ensures that the network operates regardless of the failure of one of its elements or the shutdown of the central IP switch.

Setting up an office IP-PBX is carried out using a Russian-language configurator program. A high degree of protection against hacking, versatility, and ease of maintenance make the office PBX from Agat-RT a profitable purchase for your business.

Head of the IT department of Topol-EKO Antonov Evgeniy: “I would like to note another important advantage of the IP PBX Agat UX - the ability to remotely configure and administer the station. Together with Agat RT engineers, we compiled a detailed technical task, according to which the same engineers pre-configured all our 11 automatic telephone exchanges in the Moscow office of the company. The PBXs were ready to work, our corporate network was fully deployed, as they say “on my desk”, we were able to test it, make sure that everything was working, prepared instructions for connecting lines for local specialists and sent the stations to the branches. On the given day and hour, all 11 PBXs were connected to the corporate IP network, and we began using the new telephony for the entire company at once. Further adjustments to the settings were made by us from Moscow without any difficulties.”

Topol Eco

Krasnov Nikolay, leading engineer of the technical department of JSC VOKBANK: “When starting the project to install telephones for the bank from scratch, 8 years ago, I was not a specialist in the field of telephony. I chose Agat UX because of the availability of Russian-language documentation and support, and I was not mistaken. Over the years, I have become a certified specialist in IP PBX Agat UX. Now the entire telephone network of our bank is built on the basis various models IP PBX Agat UX.”

A special feature of organizing communications for any oil-producing enterprise is the need to ensure communication between remote field facilities and the head office. Often, fisheries are located in places where there is no traditional telephone communication and the possibility of direct connection to the PSTN. At the same time, the work of these facilities is associated with increased danger and its employees must always be able to quickly contact the central office. It was to provide such important nodes of the enterprise with telephone communications that the modern IP PBX Agat UX, produced by Agat RT, was chosen.

Rates Submit your application

Digital office PBXs are a full range of reliable fixed-line communication services using modern switching equipment and round-the-clock monitoring. MGTS guarantees prompt connection office phone, offers modern digital fax machines and tariffs that take into account the specifics of businesses of any size.

Advantages of MGTS digital telephone communication

Simple and quick installation. To install a telephone in the office, it is necessary to organize an access line through which the landline will be connected phone number. Depending on how many phone numbers you need, we create the appropriate number of lines. You can start receiving calls from clients daily PBX connections, setting up the necessary additional functions: answering machine, caller ID, call recording, etc.
Digital telephone communication from MGTS is a full range of reliable fixed-line communication services using modern switching equipment and round-the-clock monitoring. This means that you will always be available to clients and partners - regardless of how busy the phone lines are.
Digital telephone services for your business include a telephone number with the ability to make local, intra-area, long-distance and international calls. If you need to service several calls at the same time on one number, we provide a multi-channel (serial) number.
You can connect a Virtual PBX or Corporate PBX and enjoy all the benefits of digital telephone communication: organize audio conferences, make mass calls to clients, transfer calls between employees, connect an answering machine and beautiful short numbers...

How to connect a digital office PBX

Office PBXs are connected to the public network via a high-speed channel. Depending on your needs for the number of simultaneously supported telephone conversations the required number of connecting lines is allocated.

Using an office PBX makes your business customer-oriented, flexible and economical. The presence of a landline number indicates the reliability of the company, provides your partners and clients with the opportunity to quickly and efficiently communicate with the head office or representative offices, and increases the loyalty of your own employees.

The experience and resource capabilities of MGTS allow us to implement and operate an office PBX of any scale.

Submit your application

It is difficult to imagine a successful company without high-quality telephone communications: any business requires constant communications with clients, partners and employees. The costs of installing telephones for a large company are quite significant: the purchase of equipment, connection fees and line maintenance. You can reduce costs by using it in the office modern technologies- IP telephony. However, not only budget savings are important. Only communications that fully meet the needs of the company can guarantee operational efficiency. We will compare the quality and flexibility of analogue and IP telephony settings, as well as the cost of connecting and making calls within each type of communication.

Which telephony system to choose for the office: truth - in comparison

On this moment Telephony connection is carried out in two ways: using analog and IP telephony. Let's take a closer look at each type.

Classical system - this is the connection of one or more subscribers to a telecom operator with the allocation of an individual telephone number for each of them. This type of telephony is acceptable only for companies for which one or two lines are enough, that is, small businesses, small shops or offices with a low frequency of incoming and outgoing calls. For large companies, this approach carries too high costs, because connecting and maintaining each number will cost money.

An analogue mini-PBX helps to partially solve this problem, which “distributes” existing lines to subscribers’ internal telephones, creating the so-called multi-channel communication system . Thus, many employees can use one number, but the number of simultaneous incoming and outgoing calls will not be more number established lines. However, this rule does not apply to internal calls - employees can communicate with each other without restrictions. This method of organizing telephony is suitable for small and medium-sized companies for which internal corporate conversations are important and there is no need to large quantity calls.

Until recently, analogue telephony using a regular telephone cable was the only possible way ensure reliability and quality of voice communication. But in recent years, the situation has changed: digital telephony can now provide unmatched sound quality and communication channel stability at significantly lower costs. Thus, the use of IP telephony will reduce the cost of long-distance calls by 30–40%, as well as save 10% on local calls (if compared with prices for analog communications).

Besides:

If you move your office, you can keep the existing number;
call forwarding function to Cell Phones increases the mobility of company employees;
it is possible to organize audio and video conferences, call centers, hotlines;
connected services for recording and listening to conversations help improve the quality of service;
it is possible to create a complex voice menu;
you can easily and quickly manage communication services and change settings within a virtual PBX;
An existing analog number can be saved by converting it to IP telephony format.

As a result, office IP telephony has significant advantages over classical telephony, which is why the number of its users is steadily growing every year.

Connecting IP telephony is possible both simultaneously with the Internet connection to the office, and later. For large organizations or those who need a call center, it is advisable to allocate a separate Internet channel for transmitting voice data; this will make the work more stable and make it possible to organize up to 30 telephone lines simultaneously.

According to statistics, the most popular area of use of IP telephony is trade (slightly more than 30% of total number companies). If we add to this companies providing services (25%), creating websites (more than 8%) and Internet marketing (almost 7%), the total comes out to about 70% of organizations. The Central Federal District is the leader in the number of rooms per company: there are 1.4 rooms per office.

Equipment for organizing communication in the office

With classic analog telephones, the situation is more or less clear: when organizing a traditional type of communication, you need to buy regular telephones and, if necessary, a mini-PBX. These types of equipment differ both in cost (from the most inexpensive models costing hundreds of rubles, to system stations costing several tens of thousands) and in the number of supported functions (DECT phone, conference phone, etc.).

If you opt for IP communication services, then you will need the appropriate IP phones. In Russia, the most popular devices are from manufacturers Gigaset, Cisco, AudioCodes. An alternative to purchasing special equipment is connecting classic telephone sets to an IP gateway - an adapter that converts an analog signal to a digital one. You can connect several phones to such a device at once, thereby reducing equipment costs. It is possible to use regular cell phones and smartphones, using special software or forwarding settings. In this case, no additional expenses will be required for the purchase of equipment. And finally, it is popular to organize telephony through office computers and laptops- the necessary software package is installed on them and in the future all that remains to make calls is to purchase a headset.

Connecting analogue telephony, including the purchase of a mini-PBX and other equipment, will cost approximately 50,000 rubles. Organizing a virtual PBX will cost much less - from 2000–2500 rubles.

There are situations when company offices are located in areas remote from large cities (for example, in the Arctic), where the possibility of organizing analogue and Internet communications is, in principle, absent. In such cases, you can purchase satellite phones and connect the corresponding services. Prices for this type connections are very high, and the quality is much worse than other options. However, in the absence of alternatives, satellite telephony becomes the only possible solution.

Stages of connecting and setting up office telephony

To install a telephone in the office, you first need to decide what type of connection will be used. As a rule, large organizations first draw up technical specifications, in which they determine the number and types of telephone sets and lines, the need to install a mini-PBX, and also select a provider company, focusing on conditions and tariffs.

If the analog communication type is selected, the action algorithm will be as follows:

Submitting an application for connection to the operator.
Laying cables.
Installation of telephone sets.
Checking system performance and communication quality.
Employee training.

Additionally, a service agreement is concluded. The whole process may take a long time - this will depend on the number of free lines and employees of the operator, as well as on the technical complexity of the connection.

For those companies that have chosen IP telephony, connecting to the service is much faster - 10–15 minutes - and is carried out in the “Personal Account” on the provider’s website. At the same time, the capabilities of the tool are impressive:

connecting an almost unlimited number of telephones (this is especially important for organizing call centers or hotlines);
detailed statistics on communication costs;
connecting the “virtual secretary” function;
opportunity quick setup redirects and other parameters;
call recording;
drawing up blacklists;
providing reports on any parameter of interest and much more.

The landline telephones we are all familiar with are becoming a thing of the past today. They are being replaced in offices and enterprises by IP telephony - the ability to communicate by phone via the Internet. In our material we will look at the rules for organizing telephony in the office, the choice suitable system communications, provider and telephone sets.

Analog and IP telephony

Analog telephony- this is a familiar method for receiving and transmitting a telephone signal, which consists of encoding audio messages, converting them into an electrical signal, which is then transmitted through communication channels through an ordinary telephone cable. Before reaching the second subscriber, the encoded information is decrypted and then transmitted to the recipient.

IP telephony is a method of receiving and transmitting voice data over the Internet from one server to another server, while encoding occurs according to protocols, the signal is transmitted digitally over the communication channel, and the volume of data is compressed. Also, IP telephony today, in addition to voice data exchange, includes video communication.

Today, analogue telephony is being actively “displaced” from the service market by IP telephony - calling via the Internet is convenient, fashionable, and cheap. But when choosing the appropriate type of telephony to equip a company office, it is worth considering both options, since each has a number of advantages and disadvantages.

Telephony via computer networks became popular in the world at the beginning of the 21st century. Today, IP telephony is used by both ordinary users of the World Wide Web and corporate clients - firms, offices, corporations. Thanks to the peculiarities of the system, IP telephony is much cheaper than traditional analogue telephony - the cost of calls, especially long-distance and international calls, is much lower here.

IP telephony has a number of functionality. The telephone connection speed of IP telephony is really high, which means that when using it, it is possible to transfer more than one telephone call. That is, additional telephone line, one or several at once, can be easily and simply added to the office. Since with IP telephony calls are made through computers, there is immediately the possibility of making conference calls, forwarding calls, automatically redialing a number if the subscriber was unavailable, caller numbers are determined in automatic mode and all this without charging additional fees. In analogue telephony, such features can also be connected, but an additional fee will be charged for all listed options.

Also, using IP telephony, the subscriber can immediately protect himself - the telephone signal will initially be digitized and encrypted. Also, the convenience of IP telephony lies in the fact that to make a call you only need an Internet connection and a connection to an IP telephony provider. The Internet today is almost everywhere. Using IP telephony, subscribers can connect video calling functions, exchange messages while a call is in progress, create audio conferences, create their own address books, find out online whether other subscribers are available for calls, and the quality of IP telephony communication is really high.

Awareness of all the possibilities of IP telephony forces company owners to equip their offices with this particular type of telephony. But don’t forget about the advantages of analog telephony.

First of all, it must be said that this method of telephone installation is simple, proven, traditional, and reliable. The quality level of analogue telephony communications today is quite high, and the equipment is landlines- are quite cheap. A simple landline telephone today can be installed in any office, in any room; this does not require serious time or money, and the Internet and computers are not required to make calls.

As for the disadvantages of analogue telephony, this includes the high cost of long-distance and international calls, difficulties when it is necessary to connect an additional number - this will require a separate line.

Experts attribute the disadvantages of IP telephony to the need for a stable Internet signal and sufficient data transfer speed from 512 Kbps. But in general, all companies and offices that switched to IP telephony after analogue telephony note a significant reduction in the cost of calls, and time is also saved for company employees - calls are made quickly and conveniently.

So, if the activities of your small company do not involve calling other subscribers and receiving numerous incoming calls, then organizing an office PBX is better carried out using traditional analog phones using analog PBXs. If the company’s activities will be directly related to the work of employees “on the phone”, or receiving calls from all regions of the country, then the best option is to organize IP telephony in the office.

How to connect telephony for the office

In order to connect telephony in the office, it is necessary to purchase additional equipment, the choice of which is quite large today.

First of all, for an office in which several telephone subscribers are expected to work at once, it is necessary to install a mini-PBX. Installation of Mini PBX necessary in companies with more than five employees who sit in different rooms. If the company is small, located in one office and the specifics of the work are not related to making outgoing and processing incoming calls, then organizing office communications will not be necessary. Mini-PBXs can be analog (for making calls through regular landline phones in the office) and virtual. A virtual PBX is a local telephone exchange necessary for making calls to a company. If an analog mini-PBX is installed directly in the office, then a virtual mini-PBX is physically located at the provider, and the client only pays for connection to it and pays a monthly fee subscription fee. The mini-PBX is configured by the provider.

Virtual mini-PBX services are provided today by almost all major Internet providers, telecom operators, as well as companies offering IP telephony services. A virtual PBX can be installed in an office, regardless of how many employees will be making phone calls. Using a virtual PBX you can organize wireless communication inside the office, configure the necessary functions depending on the need for a specific enterprise or employee. Installing a virtual mini-PBX today is low-cost and quite simple - the virtual PBX market in our country today numbers more than 80 thousand companies, and among the huge number of telecom operators providing these services, every office owner will be able to choose the most suitable option.

Note
Dear readers! For representatives of small and medium-sized businesses in the field of trade and services, we have developed special program"Business.Ru", which allows you to maintain full-fledged warehouse accounting, trade accounting, financial accounting, and also has a built-in CRM system. There are both free and paid plans.

To make calls using IP telephony to the office, you will need to install IP phones. An IP telephone is a telecommunications device for providing communication between two subscribers using IP telephony for voice communication. Externally, an IP phone looks like a regular, familiar “home” phone to all of us. It has keys for dialing a number, a display where the telephone number of the called subscriber is displayed, a handset, and a connector for connecting to an IP network. Connect such an IP phone to a computer or directly to an Internet line. The familiar IP phone is chosen by users who are “accustomed” to a regular handset. But for greater convenience, IP phones are now being widely replaced by so-called softphones.

Softphone- This software For personal computer, which allows you to make telephone and video calls over the Internet without using a telephone, thanks to the use of a special headset. The softphone can be installed today on any computer or mobile device- as an example we can give everyone famous program Skype, which operates using its own specialized protocols. Thanks to the use of softphones, users can also exchange instant messages, carry out voice conferencing, and receive numerous other capabilities. Softphones are also called “free softphones.” They are easy to use and economical Money– There is no need to buy a separate telephone set. To run the program on a computer and make a voice call, you only need a headset - headphones with a microphone that connect to the computer, and a pre-installed program.

The disadvantage of using softphones is the dependence on the quality of the Internet connection - if the Internet speed is low, then calls will freeze or be completely interrupted due to low traffic. Also, another “minus” is that using a softphone is only possible if you have a computer - if the subscriber is not near the computer, he will be able to miss an important incoming call.

Select a number for IP telephony

The telephone number for any organization is its “face” and “business card”. First of all, the office manager needs to decide which number is needed for the work of his company - a multi-channel number or the simplest landline number. Depending on the needs - the need to create a call center or ensure communication within the office between employees - he will have to make his choice.

Multi-line phone number today it is a tool that helps business development. By installing such a number, you can receive several calls at once, and calls received at such a number are forwarded to company employees who are not busy talking on another channel at that moment. Connecting such multi-channel numbers is ideal for call centers and companies specializing in promoting their services over the phone and receiving numerous calls from clients. Thanks to such a multi-channel telephone number, the client will no longer hear the characteristic “busy” tones on the handset, and the connection will occur in the shortest possible time.

Virtual multichannel number is a service that many telecommunications companies provide today. The essence of a virtual multichannel number is that it is not tied to a specific location, but allows you to remotely connect to the company’s equipment to forward calls. By connecting such a virtual number, for example, with the Moscow code, calls can be received by a company that is actually located in another region. That is, it creates the appearance that the office is located in the city the subscriber needs. Also, such calls can be forwarded not only to the company’s office, but also to personal numbers employees and even home telephone numbers.

The most important resource is time. Especially in business. Office telephone installation from UIS is fast, convenient and profitable. And most importantly, it is useful for business. Organization of corporate telephone communication is carried out on the day of conclusion of the contract. You can configure it yourself in the web interface of your Personal Account or with the help of our managers. When ordering a service, each client will receive a full consultation and will be able to choose a connection option that solves exactly their business problems. UIS offers:

multichannel virtual numbers in codes of more than 80 regions of the Russian Federation and federal code 8,800, including beautiful ones;
packages of minutes for different call volumes;
powerful statistics that make it easy to monitor the entire process of working with calls, control employees and increase their efficiency;
advanced native and API-based integrations;
more than 30 features that simplify the process of customer service over the phone: from forwarding according to different scenarios to a dynamic voice menu that changes depending on who is calling the company.

Having an office with telephones does not necessarily imply the presence of an office itself. For our telephony to work, only the Internet is required. You can set up forwarding to your mobile phone or receive calls using free software on your smartphone or laptop.

Advantages of office telephone installation from UIS

By ordering telephone communications from UIS, you will receive a single company number to which you can receive calls under any scenarios that take into account the specifics of your business. For example, create several queues for employees of different competencies, direct calls from subscribers in a certain region to a territorial representative, and calls regular customers- personal managers.. We will not just provide you with personal number telephone for the office, but we will create conditions for communication with colleagues, clients and business partners. The unified communication network allows:

significantly reduce communication costs; calls within the network are not charged;
use a number that is never busy;
use Virtual PBX with unlimited integration possibilities with other services;
enjoy single number phone number for offices located in different parts of Russia, and do not change the number when moving.

If you have Internet access and an office telephone from UIS, then your business is on the right track.

Solving business problems using telephony

Without an Internet connection and a telephone in the office, there is no point in starting to attract clients.

You start using a full-fledged PBX located in the cloud. Its setup is simple and does not require additional equipment or special knowledge. After connecting the UIS virtual multichannel number, it can be managed using the web interface.
Your office is equipped with personal telephony, and a personal manager is always in touch with you, who will help you adjust the distribution of calls to the tasks of your business. All calls are distributed with maximum efficiency.
You call on favorable rates, connect options to reduce costs for large volumes of calls and can use additional channels of communication with clients.

We will provide service and round-the-clock support at a high level. A personal manager will help you set up phone functions for the office via Personal Area. Our specialist will provide advice and assistance in choosing a service. Order back call or call us to contact the manager.