Wildberries hotline is a toll-free phone number. Login to your Personal Account Wildberries Wildberries hot

– the largest multi-brand store selling clothes and shoes for the whole family, accessories for creating comfort in the home, toys, cosmetics, books, gifts, and health products. Every month, about 12 million people go online shopping, shop around, chat on the forum, buy, and if they have questions, call the hotline.

Wildberry hotline - answers to any questions

The hotline is open 24 hours a day, because customers come here day and night for any problem, even a small one. Operators hotline– qualified specialists who give advice on choosing a product, help you decide on the size of shoes and clothes, and explain the terms of payment and delivery.

Customers ask about everything - why is the courier late, how to enter a promotional code, where is the pickup location, when will the desired product arrive, what material is the product made of? Rest assured, no matter what question you ask, you will always receive an accurate answer.

Wildberry hotline phone number - where to look for the number

Have you visited the store’s website, walked through the departments and decided to buy something you like, but don’t know where to start? Call the hotline and ask the consultant on duty to help. And finding a phone number is easy:

scroll down with your mouse home page. Open the bookmark – service and support. There is a lot of necessary information here: how to place an order, pay for your purchase and what delivery methods are available;
Questions and Answers is a very useful item that presents typical consumer questions and answers to them. Look through the selection, maybe there is some useful advice hidden there;
searched but didn't find? Go to the section - about the company, then - contacts. Click. On the left is written the phone number of your region, below is the number 8 495 775-55-05. 495 is the code for the Moscow region, but you will have a code suitable for your place of residence.

This page has many useful links, by clicking on which you can ask questions to the store’s specialists in writing or by chatting on Skype.

Wildberry hotline phone number - look for the number on third-party resources

Wildverries (or Wildberries) is one of the largest online trading platforms in Russia, where you can purchase various goods - from shoes to electrical equipment for the home. It also provides its services in Kyrgyzstan, Kazakhstan and Belarus. When making purchases here, users are faced with different situations, so they often look for a hotline number on Wildberries.ru.

The history of creating a chain store online store

Wildberries.ru was created back in 2004 by Tatyana and Vladislav Bakalchuk. In 2012 trading platform entered the Belarusian market, providing its goods there, and in 2014 delivery was carried out to the territory of the country of Kazakhstan. For the first time, Wildberries was recognized as the most popular service in 2015. The following year, the site took first place in sales among all companies Russian Federation. This event was associated with a large number of pick-up points for the online store.

In 2017, Wildberries were valued at $419 million, and the organization immediately took 4th place in the Russian version of Forbes among RuNet network companies. At the beginning of 2018, Wildberries began distributing food products.

Wildberry hotline number

Wildberries.ru provides many ways to contact technical support. There are also question topics that you can get answers to:

your product never arrived at your address;
have questions about the products provided in the online store;
you are not satisfied with the quality of the product purchased in this store;
if the user wishes to receive advice on certain products;
there are questions related to the functional side of the online store;
other questions.

There are really quite a lot of reasons to contact a store’s technical support. Fortunately, the user has a large selection of communication types:

By calling the Wildberries.ru hotline, you can get an answer to all your questions. But before that, you can look at frequently asked questions on the store’s website. To do this, open the contact information page (link above) and select their link at the bottom right of the window. Perhaps here you will find the answer to your question and you won’t have to contact support.

Mobile application Wildberry.ru

You can download the mobile application at Google Play or App Store for your device. It is quite convenient to use, because we always have our phone at hand. Thus, the application has several advantages.

Clear and simpler interface, unlike the web version.
The application is distributed completely free of charge.
There are no crashes or other similar troubles.
Convenient distribution of goods into categories and types.
Through it, the ordering process is quite fast.

Taking advantage mobile application Wildberry, you can also contact technical support directly from there. To do this you need:

Open settings on the side of the screen;
in the list of settings, find the “Menu” item;
in it you need to find the “Contacts” item and select it;
Here you will also find several types of communication, select the one you need.

Delivery of Wildberries goods

The Wildberries store periodically holds seasonal sales and promotions. All customers who purchase goods worth more than 15 thousand rubles become the owners of favorable discounts on their next purchases. The buyer does not worry about delivery, because it is provided in almost all corners of Russia by its own courier service or its partners.

The store provides more than one and a half million products from 10 thousand different brands of clothing, accessories, family and home goods, food, sporting goods and so on. Here you can find not only products, but also information. Every day the site publishes various articles on the topic of fashion, beauty and style, which can help in choosing clothes and beauty items. If you have any questions about the products of the online store Wildverries.ru, call the hotline 8 800 775 55 05.

Sometimes from buyers Wildberries online store Various questions arise, the answers to which can be found on the website or during a consultation with a specialist. Today we will look at how it works Wildberry hotline and also find out toll free number phone, which is answered by the company's support service operator.

To help its customers, the popular online store of clothes, toys and much more has organized a Wildberries hotline. Well-trained representatives of the online store will be happy to answer any question you may have regarding the range of products offered by the Wildburys online store, and will also help resolve any possible technical problems problems arising when ordering goods.

Specialists can provide assistance in resolving the following issues:

regarding work on the site (registration, placing an order, deleting an account, etc.);
regarding making an order;
regarding payment and delivery times;
regarding the rules for returning goods;
regarding the characteristics of the product;
leave feedback;
leave a complaint about a local delivery point or a specific employee (courier, operator);
To express gratitude;
leave a wish/suggestion;
check information about discounts and promotions.

Many people use Wildberries; the hotline number is of interest to customers. Our material will provide contact information for contacting support center specialists.

wildberries – enough famous online store. It has many advantages:

Provides a wide range of products.
Expands the product range.
Attracts new partners.
Invests in its own promotion.
Helps many companies sell their products.
The online store is open for cooperation. He is ready to establish partnerships with small companies that produce quality products.
Attractive prices are provided to customers.
Promotions are often held.
There is fast delivery.
If necessary, you can call the Wildberries hotline and ask any questions you have.
The staff is always ready to help customers.
The online store interface is convenient.
You can quickly get used to the site.
Products are divided into categories for your convenience.
A special application for smartphones has been released. The program can replace a website and is very easy to use.

Wildburys is a reliable online store with a rich assortment. Now you can make purchases without leaving your home, saving a huge amount of your own time. The site is gradually gaining popularity and does not stop developing.

Wildberry support service

Wildburys has many ways of addressing. But in what cases may you need to contact specialists?

Questions have arisen regarding the products presented.
You were dissatisfied with the quality.
The order did not arrive after the delivery deadline.
You want to ask questions about the operation of the online store.
Get advice from specialists.
Other reasons.

There are many reasons to contact the Wildburys hotline. Therefore, it is worth choosing one of available ways to contact the contact center staff.

Options

What methods of communication are currently available?

By phone number.
Via Skype.
Use WhatsApp.
Call from the site.
Create a request on the portal.
Send a letter by email.
Other methods.

Wildberry hotline

The Wildberry hotline in Russia will become one of the best ways for quick communication with company employees. But there is no toll-free number 8800 on the official website. The organization offers a Moscow telephone number both for residents of the capital and for the regions.

You will need:

Dial 84957755505.
Select switch to a specialist.
Wait for an answer.
After connecting, you can ask any questions you may have.

Skype

A popular method is a letter via Skype. You will need:

Add Wildberries WB to contacts.
Write a letter with a question in the chat.
It will be reviewed and you will receive a response.

Email

You can use by email to contact specialists. Necessary:

Log in to the service to send emails.
Click on the button to generate a new shipment.
In the recipient line indicate [email protected].
Enter your own question in the body of the letter.
Submit it for review.
A response from staff should be forthcoming soon.

Via WhatsApp

You can write a message on WhatsApp. You need:

Add contact +7 968 675-06-63.
Write a message with a question.
Wait for a response from specialists.

Call from the site

The portal suggests making a call to the online store staff. Necessary:

Go to the page https://www.wildberries.ru/services/kontakty.
Click on the “Call from website” item.
Wait for connection.
After switching to an employee, you can ask an existing question.

Create a request on the site

On the portal you can create an online request. Need to:

Go to https://www.wildberries.ru/services/kontakty.
Select the “Create request” item.
Go through authorization.
Fill out the form and indicate the reason for your request.
The period for consideration of the request by employees is up to 24 hours.

The portal also provides company addresses:

Legal – 142715, Moscow region, Leninsky district, Milkovo village, possession 1.
To return goods and letters - 115551, Moscow, PO Box 20, Wildberries LLC.

other methods

The site offers several alternative ways for contact:

Via Viber, Telegram or Messenger.
Write a personal message to the service in VK or OK.

In the application

A smartphone application is an excellent solution for people who actively use mobile phone. It has a number of advantages:

Got a beautiful interface.
It is possible to quickly figure it out in the future.
The application works stably and there will be no difficulties with it.
The program is distributed free of charge.
The application is available on popular operating systems.
It gets better with time.
Products are divided into categories.
Cards are not inferior to a full-fledged website in terms of information content.
The application does not slow down or crash.
The program allows you to quickly place an order.
Installing the application will take a minimum of time.

How to contact in the program contact center? You need:

Open side menu.
In it, find the “Menu” item at the bottom.
After opening, the “Contacts” section will appear. Click on it.
A new window will ask you to select one of the communication methods.

Complaints: 54
Resolved complaints: 18

Our catalog features more than 1,900 leading fashion brands from around the world. Wildberries company directly cooperates with clothing manufacturers and official distributors, so we guarantee you authenticity and highest quality presented goods.

Complaints and reviews about Wildberries

For the first time I ordered 9 items from this store (5 skirts and 4 tops). I ordered it at a pick-up point. Firstly, they brought only 8 things. And secondly, one of the skirts was in a double bag. I tried on everything and gave the bag of things to the manager. After 10 minutes of leaving, the same manager called me and started accusing me of having an extra bag and no skirt. I tried to explain that one of the skirts was in a double bag, but they didn’t listen to me and promised to call the police. I was wearing jeans and...

[Invalid]

We ordered a tent. On 05/30/17 it was returned due to an incorrect attachment (the tent arrived completely different). However, we paid for it. As it turned out, it was in vain. The acceptance certificate states that the results of the inspection must be provided within 10 days. All deadlines have long passed. The operators, of course, said that the money would be returned in the near future. We re-ordered the tent again, in the hope that the representatives of the online store could not lie. A new tent has arrived, but we cannot buy it because... No...

[Invalid]

I returned the jacket after purchase because it was defective. I have been waiting for the examination for 16 days, no one can say why the delay occurred and when it will be ready. No things, no money. And there is no one to complain to. All the operators repeat like robots: wait. How long should we wait? And most importantly, why should I wait? There is no need to send defective items.

[Invalid]

According to the order for a shirt, article number 3228146, dark gray, a blue shirt was received. Therefore, according to the acceptance certificate number 170513-97599 dated May 13, 2017, the return was issued as a defective investment. To date, the return has not been processed and my money has not been returned. Please resolve my issue as soon as possible.

[Allowed]

On April 14, I purchased shoes from the Wildberris store (Order No. 624094784), while wearing them on the first day, the backs of the shoes sank. On April 17, I submitted the shoes for quality control with a request to return the money paid to me. The acceptance certificate states that the inspection is carried out within 10 days, also a return Money carried out within 10 days from the date of signing this act. After 10 days, no money or results, the store sent a letter apologizing for the delay...

[Invalid]

I purchased ankle boots, after using them for 2 weeks, the heel broke, the store, after its examination, refuses to recognize the manufacturing defect and return the money (RUB 6,120) for the low-quality product. Help protect my interests and return my money.

[Allowed]

On February 25, 2017, I refused the smaller size jacket I brought. The lining of the trigger under the collar was factory size "S" (42), and the paper packaging sticker indicated "M" (44). On the same day, I wrote to the store employees with a request to correct this oversight. I received a kind response: We apologize for the inconvenience caused. Once the return is received, the item will be inspected. If confirmed, the position will not be taken into account in calculating the redemption percentage." On...

A disgusting, dirty story happened today, 03/12/17, at the pick-up point of the Wildberries store, at the address Ekaterinburg, Tbilissky Blvd., 13. In the morning, an employee of the point called me and said that on 03/07/17, while purchasing goods, I STOLEN A PHONE FROM THE STORE ! It was further reported that evidence of “my” theft was recorded by a video camera and it was required to return the stolen item. The tone and demands were disgusting. 10 minutes later I was at the specified address of the point where the employees...

[Invalid]

In December 2016, order 33317961 was placed. As a result, purchased jeans, art. 3392089, after several times the socks began to fall apart. The product was returned to the pick-up point at the end of January 2017 for examination and a refund if the defect was confirmed. Today is 03/07, no results. I called the call center 3 times and wrote a complaint in my personal account - to no avail. Please help in this situation.

The courier refused to come because I did not answer the call. I called back half an hour later, they answered sharply that I would not come, they would postpone the delivery day. They did not listen to my explanations. Operator Wildberry also said that she couldn’t help. I think the store doesn't value its customers. P.s. Previously, I made concessions to couriers more than once, rescheduling deliveries at their request. In response, I received a rude attitude.

By me 01/25/2017 The sleeveless vest art. 2547613 was returned due to a defect (hole in the back), today everyone responds to my requests with the same answer that there is no information. The attitude towards your website’s customers leaves much to be desired, and somehow the desire for cooperation disappears. And I still wanted a speedy resolution to my question, and not excuses and replies

All contacts of the largest online store Wildberries | Wildberries.

Every day, more and more people are wondering why they should waste precious time after work or weekends to purchase the necessary things. And what’s even worse, if you know exactly what to buy and don’t like long shopping trips, but you can’t find what you want, this day seems to be the most tiring of your life. But really, why waste time if there is a huge online store of clothes, shoes, accessories and much more - Wildberries! Everything you need in one place, and even with constant promotions, sales, and discounts.

Interested? Head to the store! For those who have decided to place an order with Wildberries for the first time, you should definitely read about registration, search and placing your first order.

Wildberries – free hotline contact number 8800

The Wildberries website provides the most detailed information necessary for ordering goods online, but still quite often a question arises that I would like to discuss with the seller. The Wildberry service also provides advice and assistance from an experienced stylist.

If you wish, you can contact the store 24 hours a day directly in your browser. To do this, follow the link and click on the link under the menu “Call from the site”.

For those who are more comfortable communicating by phone - 24/7 Hotline 84957755505

Wildberries - contact phone number of the Call Center, support service in your region

Depending on the client’s place of residence, the hotline telephone number may change. In order to find out the contact number of the support service for your region, you will need to follow the link, select a locality and click on it.

Wildberries - contact phone number of the Call Center, support service in your region: select the region

After this, you will automatically return to the same page and the required number will be displayed in the “Phone in your region” menu.

Wildberries - contact phone number of the Call Center, support service in your region: select the region

Please note that if you allow a site to track your location the first time you visit the site, you will not need to manually select your region.

How to write a message or letter to the Wildberries online store?

Real online shopping gurus are gradually giving up wasting time waiting for an operator and asking all the necessary questions in correspondence. And you can do this in just one click!

Are you on the page of a product you are interested in and have a question? Under the product description, select the “Questions” menu and click on the “Ask a question” button that pops up. Please note that only registered users can ask questions in this menu.

But you can get an online consultation in this way:

Telegram +7 926 537 31 37
WhatsApp +7 926 537 31 37
Viber +7 926 537 31 37
In the “Questions, Complaints?” menu link
On the Wildberry forum at the link

Please note that all the methods indicated in this section are intended exclusively for chatting and it is impossible to get advice by calling them.

Email Wildberries

We hope our article helped establish communication with one of the most popular sites, and now you can clarify all your questions with the employees, after which you will delight yourself with new things!